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How do you cheque your email?:

Webmail Email Client Webmail & Customer

This commodity offers assistance for those users that are unable to receive email. The steps to troubleshoot this outcome depend on the mode you check your electronic mail.

Webmail – examples include Horde, Squirrel Post, and Roundcube.

An email client – examples include desktop applications such every bit Microsoft Outlook and Mac Post, or from a device such as a mobile phone.

A combination of the to a higher place – an case would be checking your e-mail at dwelling/role using a desktop application, so checking using webmail while at an alternate location.

Troubleshoot Webmail

If you're stuck and not sure why your webmail isn't working like it should, try out these ideas to isolate a possible solution.

• If yous transport yourself an e-mail and it does not arrive in your webmail account, be sure that yous are logging into webmail using your full email address ([email protected], for example) as the username, and not using your cPanel username (userna5, for example) as your webmail username. Our webmail video tutorial includes instructions on how to properly log into Webmail and view your email settings.
• If your e-mail account is over its disk quota, yous will not receive email as well. You can cheque your email business relationship's quota past logging into your cPanel and clicking the Email Accounts icon. A listing of email accounts volition prove, and adjacent to each email business relationship will be listed its quota and the bodily amount of deejay space that information technology is using. If information technology is over quota, delete email to free up space or click the Change Quota link adjacent to the electronic mail business relationship and increase the disk quota bachelor for that email account.
• If y'all have SpamAssassin enabled on your business relationship, the emails that y'all are missing may have been identified as spam by SpamAssassin and either deleted or moved to a spam folder. If you run into a spam binder, please check it first. If you are receiving some merely not all of your email, this is near likely the culprit. If you are not receiving any email at all, you lot'll want to go along to the next troubleshooting step.
• On occasion, our Organization Assistants team may migrate your business relationship to another server. If you have received an email from us indicating that this has taken place, you'll want to exist certain you're logging into the webmail on your new server and not your previous server. If you access webmail via example.com/webmail, and so this shouldn't be a problem. If you access webmail via the server name, such equally biz42.inmotionhosting.com/webmail, y'all'll want to reference the email sent to you for the new server proper noun. For example, you lot may accept been moved from the biz42 server to the sb57 server, in which instance you would apply sb57.inmotionhosting.com/webmail.
• If y'all have external MX records in place, the server may exist attempting to deliver your e-mail locally on the server instead of delivering the e-mail to the servers listed as your MX records. Delight contact our support department if you do have custom MX records, and asking that they review the domain's local/remote domains configuration. If you don't know whether or not you take external MX records in identify, nearly likely yous do non equally such a alter cannot be made without a written asking to the Support Department.

Troubleshoot Your Email App

If you haven't already, we recommend reading our footstep by step tutorial for your specific app (a.one thousand.a. email client): Email Client Setup

Are you Getting any Error Letters?

• If you lot are receiving an mistake, it is best to review your electronic mail account'south basic configuration in your e-mail client.
• Delight ensure that you are using your full e-mail address every bit your username, and not your cPanel username.
• Please ensure y'all are using the correct countersign. Your email countersign is the password you set up when you initially created the e-mail account within cPanel.
• Please ensure that you do not accept an option enabled that is similar to, " Log on using Secure Countersign Hallmark (SPA) "
• If the error message y'all are receiving is actually a password prompt, please reset your email account'south password inside cPanel and test again. You lot can reset the email password by logging into your cPanel , accessing the Email Accounts department, and clicking the Modify Password link side by side to the email account you are working with.
• If you lot are getting an error message, but information technology is not a prompt asking for your username and password, contact our Support Department for further assistance and be gear up to supply the full error bulletin that you are receiving.
• If you are not receiving any error messages, log into your Webmail and ensure that you have e-mail in your INBOX for your email account to download. You can log into your webmail via instance.com/webmail. Be certain to replace example.com with your actual domain proper noun, use your full email accost as your username, and use your electronic mail business relationship's password as the password. If you see emails in your INBOX from within Webmail, and then your email client should exist able to download them. Open your email account's settings from inside your email client and exist certain that you lot have your POP/SMTP server set to mail.case.com, with case.com being your actual domain proper name.

Both Webmail and an Email App Are Malfunctioning

• If y'all have setup an email business relationship in your email customer (Microsoft Outlook or Mac mail for example) equally a Pop account, then yous may non accept the choice enabled to leave a copy of the email on the server. By default, your pop business relationship volition connect to the post server, download, and remove all electronic mail on the server for that particular email accost. If yous bank check with your e-mail client get-go and and then check with your webmail, your webmail will not exist able to find any email as it was downloaded and removed from the mail server by your e-mail customer.
• About email clients solve this problem past allowing yous to connect and exit a copy of the e-mail on the server. This in turn allows you lot to download your email from more than one email client. This setting tin be set inside the advanced settings of most email clients. For example, in Microsoft Outlook Express:
  Open the electronic mail account's settings, click the More than Settings button, and then click the advanced tab. Yous will then see an option at the lesser to leave a re-create of the email on the server.
• In nearly email apps, you lot will also see an option to leave a re-create of the e-mail on the server, as well as to delete it later on a set number of days. If y'all don't ever delete the email from the server, sooner or later you lot will accomplish the disk quota of your e-mail account and will not be able to receive any new messages.

If you are yet experiencing bug, delight contact our Alive Support Department for farther assist.

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Source: https://www.inmotionhosting.com/support/email/problems-receiving-email/

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